Get Help
Answers, fast
Common questions about accounts, access, and how the guides work. Can't find it here? We're one message away.
Frequently asked questions
Do I need to pay to use PocketGuide Rome?
No. Some guides are completely free — create an account, add the guide at checkout for €0.00, and it’s yours. Paid guides are clearly marked.
How long do I keep access to a guide?
365 days from the day you add it, free or paid.
Do I need to download an app?
No. Guides open in your phone’s browser once you’re signed in — there’s nothing to install.
Can I use a guide as I walk around the city?
Yes — that’s exactly what they’re built for. Open it on your phone and follow along at your own pace.
How do I get a refund on a paid guide?
Email us and we’ll sort it out. You can reach us any time through the contact page.
I still have a question.
We’re happy to help — send us a message through the contact page and we’ll get back to you.